Subscription FAQs

Today we rolled out a new release of Agnitus that introduces a monthly subscription model so we can continue to build world-class curriculum based games and academic skills for your child’s growth.

Below are the FAQs which will help you clarify most of your queries.

Q) I am an existing user, how does the new subscription affect me?
All the games and skills that you had unlocked or purchased will continue to remain available to you.
You will be able to try out all “new” features and games during the 7-days trial period.  New features and games will not be available after the trial period is over.

Q) I had made InApp purchases in Agnitus, what happens to them?
All the InApp purchases that you had made will continue to remain available to you.

Q) I had unlocked InApp purchases via Facebook Share or by inviting friends,what happens to them?

All the InApp purchases that you had unlocked via Facebook Share or by inviting friends will continue to remain available to you.

Q) I had unlocked Agnitus using Facebook Share, but with the new update they are now locked?
If after the app update, previously unlocked skills are not showing up, please contact us at support@agnitus.com or learn more about how to restore previous purchases on our support portal.

Q) I had purchased Agnitus InApp purchases, but with the new update they are now locked?
If after the app update, previously purchased skills are not showing up, please contact us at support@agnitus.com or learn more about how to restore previous purchases on our support portal.

Q) What do I get with monthly subscription plan?
- Uninterrupted Learning Experience:  Your child advances through curriculum at their own pace and skill level by having access to all current skills as well as upcoming curriculum.
- Online Backup:  Protects your child’s learning data from accidental deletion of the app.
- Sync:  Automatically sync your child’s data across your iPhone & iPad.
- Multiple Child Profiles:  Create and track each child’s performance separately.
- Monitor Performance: Access your child’s data on the web and receive weekly emails on performance of you child.

Q) I do not want to sign up for monthly subscription?
Your child can continue to play free games.   The app will continue to loop through the games and skills that are free.  To access additional academic skills and curriculum monthly subscription will be required.

Q) I am an existing user of Agnitus.  What happens after 7-days, if I do not sign up for monthly subscription?
Your child can continue to play the free games and any games that you had unlocked in the past.   The app will continue to loop through the games and skills that are unlocked.  To access additional academic skills and curriculum monthly subscription will be required.

Q) What happens if I do not renew monthly subscription?
Your child can continue to play the free games and any games that you had unlocked in the past.   The app will continue to loop through the games and skills that are unlocked.  To access additional academic skills and the curriculum monthly subscription will be required.

Q) What happens if my monthly or trial subscription expire?
Your child can continue to play the free games and any games that you had unlocked in the past.   The app will continue to loop through the games and skills that are unlocked.  All the features and benefits of the monthly subscription will be locked.

Q) Why did you introduce monthly subscription?
With a monthly subscription, the child has access to full Agnitus program, advancing through the curriculum at their own pace and skill level.In-App purchases interrupt a child’s learning progression.  It requires, that the InApp purchase be made before a child can access the curriculum that is appropriate for them.

 

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